Privacy Policy

 

Protection of Privacy

AGLC is governed by the Protection of Privacy Act in the collection, use and disclosure of personal information. We are committed to protecting the privacy of visitors to our website.

We only collect information required for the administration of PlayAlberta.ca under sections 4 (a) and (c) of the Protection of Privacy Act (POPA). This includes information collected as part of registration, on forms or through email or chat communications.

Any information you provide to us through this site is protected under POPA. Information will only be used for the administration of the PlayAlberta.ca program. We will only share your information with another department or contracted third-party provider if it is required to provide you with a requested service or if it is required by law.

Collection of Personal Information

The following personal information is collected to create an account and play online through PlayAlberta.ca:

  • Contact Information: Name, address, telephone number, email address
  • Identity verification and registration: verification records used to verify identity and confirm name, date of birth and address
  • Payment information and associated transactions (deposits, withdrawals)
  • Play data and preferences
  • Customer support communications
  • Location coordinates (via IP address, or mobile locational services)

This information is used only:

  • To register for an account (including verifying you are at least 18 years of age and verifying your identity)
  • To administer your account, complete transactions and provide you with information regarding PlayAlberta.ca, its services, offerings, promotions and contests (you may change your preferences at any time however, critical program information will continue to be communicated - including changes to our Terms and Conditions or Privacy Policy)
  • To administer responsible gaming options and responsible gaming programs (if you enroll)
  • For winner publicity, where applicable
  • To determine your location to ensure the site is being access within the Province of Alberta
  • To enforce our agreements, to comply with applicable laws and legal process (including, providing information as required to our regulators, law enforcement or other government agencies).

Your personal information is securely stored on servers in Canada only but may be accessed remotely by PlayAlberta.ca service providers located in the United States.

In addition, we may be required to disclose your personal information to specific parties when required by law, such as to comply with a subpoena or a request by public authorities to meet national security or law enforcement requirements, to protect our rights, protect the security of the Sites and the security of our players, protect your safety and the safety of others, and to investigate fraud. In these limited cases, we may be unable to, or are not permitted to provide prior notice of such disclosure.

If you have questions about the collection of this information you may contact the PlayAlberta.ca Call Centre at 1-833-920-1447. Personal information will not be sold or distributed. The information collected will not be used for any purpose other than that for which it was collected. To make a request for information under The Access to Information Act, please visit https://aglc.ca/access-information.

Using our site

When you visit this website, our servers collect a small amount of information. This includes:

  • the page and device from which you arrived,
  • the date and time of your page request,
  • the Internet domain name or IP address your computer is using to receive information,
  • the type and version of your browser,
  • the pages visited and the duration spent on each page, and
  • the name and size of the file you request.

This information helps us review our site’s performance by using tools like Google Analytics. It is not used to create individual profiles or for marketing purposes.

Your Internet domain name or IP address may identify you depending in large part, on the naming standards followed by your Internet service provider. You may wish to ask them about their policies and practices in this regard. No personal information is collected by Google Analytics. For more information or to opt-out of Google Analytics please follow this hyperlink.

This website may use cookies for web traffic analysis. Cookies are small text files that websites place in your computer. These files are intended to enhance user experience and help you when you return to a site. They also help us see how visitors are using our site. You can change your web browser settings to deny cookies or to warn you when a site uses cookies.

Links to related sites may be found throughout this website. We are not responsible for the content or the privacy practices of these websites. You are encouraged to examine each site’s privacy policy and disclaimers and make your own decisions regarding the accuracy, reliability and correctness of material and information found.

Security

For security reasons, we use software to track any attempt to interrupt services or to upload or change information.